5.1Connecting the apps
Local, Cloud and Auto connection modes, signing in, approving a new device, and the built-in demo.
The Veltnova app is available for Windows, Android and iOS. All three show the dashboard you deployed from the Configurator and use the same sign-in screen.
#The sign-in screen
At the top is a selector with three modes:
| Mode | When to use it |
|---|---|
| Local | The device is always on the building's network, for example a wall-mounted tablet or a PC. It talks directly to the gateway. |
| Cloud | The device is away from the building, or the building has no suitable local network. It signs in through the Veltnova cloud. |
| Auto | A phone that moves around. It tries the local gateway first and falls back to Cloud automatically. |
The fields are:
- Gateway IP address: shown for Local and Auto. Enter the gateway's IP address on the site network. The port (3127) is fixed. There is no address field for Cloud.
- Username and Password: the app user you created in the Configurator under Server > Gateway > Users. The same username and password work in all three modes.
Click Connect. While a saved session is reconnecting you will see Connecting... and are not asked for credentials again. Changing modes normally does not require signing in again either.
#Approving a new device
For security, each app user is bound to one approved device. The first time a device signs in with a valid password, it is not let in. The app shows:
Device pending approval - approve it from the gateway's Clients page, then try again.
To approve it:
- Open the gateway console and go to the Clients tab.
- Find the device in the Client Devices table. It shows a six-digit Code.
- Tick Active on that row (and pick the right username if asked).
- Try signing in again on the device.
To revoke a device, untick Active. The X button deletes the record entirely.
#Settings inside the app
Tap the gear icon in the header for Settings:
- Account: the signed-in user.
- Gateway: the Connection Mode, the Gateway Address (local mode), Sign Out (Change Connection) and Try Demo.
- Intercom: the registration status. For local connections it shows messages such as SIP 1001 registered., or No SIP extension assigned to this user.
- Audio: a speaker test.
- Display sensors and Display LED: only on a Veltnova wall display that has them. See Veltnova wall displays.
- About: app, platform and version.
The header also shows a small phone icon for the intercom: grey with a line through it means the user has no SIP extension, green means registered, red means not registered, and it shakes when a call is ringing.
#Try demo
The first screen has a Try demo button. It opens the app with sample data. No gateway, network or account is needed, and nothing is saved. It is the best way to show a customer what the app looks like. Leave it from Settings > Exit Demo.
#Platform notes
- iPhone and iPad ask for permission to use the Local Network the first time. Allow it, or the app cannot find the gateway.
- Android asks for microphone permission when the first intercom call is answered.
- Calls and ringing: with a local connection the app registers with the gateway and rings when the intercom is called. With a cloud connection, the app only learns about a call while it is open.
- Windows is the best fit for a wall-mounted panel PC.
#When it will not connect
See Troubleshooting for the exact messages and what they mean.